How to reach our team
Access our help assistant from any page, or contact our team by email during office hours.
Updated
Finding assistance
The help button appears on every page of VIP Life Retail. Use it to search our help articles, consult our AI assistant, or submit a request to our team. This single point of contact streamlines your enquiries.
What our assistant can do
When you are signed in, our assistant has access to your account details—your listings, orders, invoices, claims and notices. It can explain what is happening within your account; for instance, why a listing has not yet gone live. The assistant cannot alter anything in your account and will never request passwords or card details.
Speaking with our team
Submit a request using the help button on any page, or visit /contact to reach us directly. You will receive a ticket number by email, and our team will respond by email in turn. Simply reply to that message to add further information or follow up on your query.
Alternatively, you may write to launch@zinndigital.com at any time.
Our office hours are Mon-Fri 08:00-20:00 UTC.
Questions people ask
- Can the AI assistant change my account settings?
- No. The assistant can only view and explain information from your account. It cannot make changes, and it will never ask for passwords or payment details.
- How do I get a response from the team?
- Send a request via the help button or /contact, or email launch@zinndigital.com. You will receive a ticket number by email, and the team will reply during office hours at Mon-Fri 08:00-20:00 UTC.
- Where is the help button?
- The help button is available on every page of the site.