Help centre

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• How to access launches through API or MCP

  Connect your application or AI assistant to VIP Life Retail via REST API or our MCP server for seamless integration.

Badges and links

• How badges and links work with your listing

  Display our badge on your site to activate and maintain your free listing. The badge link may become dofollow when your domain's authority meets our criteria.

Pricing and payments

• Bundle or done-for-you listing on other sites?

  Two approaches to appearing on other launch and discovery sites: self-serve or managed by us.

• How our pricing is presented

  A guide to the cost of each product offering, what you receive, and how VAT applies to your purchase.

• What is VIP Life Retail's refund policy?

  Purchases cannot be refunded once paid, except when we withdraw a listing. Your statutory rights always apply.

• How VAT and invoices are presented

  Pricing displayed before VAT; how to register your tax number and retrieve your invoices.

Your account

• How do I claim and verify my listing?

  Take ownership of your brand's listing on VIP Life Retail and display the Verified badge.

• How do I edit my listing once it's live?

  Adjust your listing's description, tagline, FAQs and links whenever you wish. Changes appear instantly upon saving.

• How to prepare your founder profile for launch

  Complete your profile details to release your listing and appear in the catalogue.

• Managing your account, emails and personal information

  Control what notices reach you, update your sign-in address, or request full account closure and data removal.

• How to manage your notification preferences

  Adjust which messages you receive, through which channels, and how frequently—or turn them off entirely where permitted.

• Where do I find each account page?

  Navigate your account pages on VIP Life Retail: listings, founder profile, billing, notifications and more.

Launching

• How do I add my listing to extra categories?

  Your primary category is complimentary; additional categories are offered as a paid addition.

• Free profile or paid launch: which suits your maison?

  Understand what each tier presents, and when to upgrade your retail launch on VIP Life Retail.

• How to relaunch your product listing

  Present your listing again in a future launch week whilst retaining the community's existing votes.

Getting help

• How to reach our team

  Access our help assistant from any page, or contact our team by email during office hours.

Getting started

• Presenting your product: the launch steps

  Submit your website, complete your profile, choose your launch week, and go live on VIP Life Retail.

Community

• Understanding our leaderboards and weekly honours

  How VIP Life Retail's rankings are compiled, and which launches receive our Launch of the Week distinction.

• How voting works at VIP Life Retail

  Cast your vote on launches you admire. Understand the rules that keep our community authentic.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.