What is VIP Life Retail's refund policy?
Purchases cannot be refunded once paid, except when we withdraw a listing. Your statutory rights always apply.
Updated
Our refund approach
Purchases made on VIP Life Retail are final. Once payment is confirmed, refunds are not issued. This policy is set out in full in our terms of service, and it does not affect your statutory consumer rights under UK law.
When we do refund
The sole exception occurs when our editorial team rejects or removes a paid listing from the platform. In this circumstance, your payment is refunded in full automatically to your original payment method. We also issue a credit note for your records.
If you paid by cryptocurrency, we will ask you to provide a payout address so the refund can be processed to your wallet.
Disputed payments
Should a payment be disputed or charged back, all items purchased with that order are temporarily removed from the platform whilst the dispute remains open. Should the dispute be resolved in our favour, your listing can be restored to its previous state.
Questions people ask
- Can I get my money back after I've paid for a listing?
- No. Payments are final once confirmed, save for the circumstance in which we ourselves withdraw your listing, in which case a full refund is issued automatically.
- What happens if I pay by cryptocurrency?
- We will request a payout address from you so that any refund due can be sent to your wallet.
- Do I have consumer protection if something goes wrong?
- Yes. This refund policy does not override your statutory rights as a consumer under UK law.