Managing your account, emails and personal information
Control what notices reach you, update your sign-in address, or request full account closure and data removal.
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Tailoring your notice preferences
Each notification message contains a one-click option to unsubscribe from that category. For finer control, visit /account/notifications to refine how you receive notices and their frequency.
Certain messages are dispatched regardless of your preferences: receipts, refunds, payment alerts, listing suspensions and security notifications. These safeguard your account and transactions.
Updating your sign-in address
Submit your request via /account/email, providing the new address. We send confirmation emails to both the current and new addresses, and a security notice once the update is complete.
Account closure and data removal
To close your account, delete your founder profile and remove your personal details, submit a request through /account/privacy (or email launch@zinndigital.com) from the address registered to your account.
Not leaving, only curious? /account/privacy has a Download my data button that builds a zip of your account, listings, orders and invoices.
We will confirm by email precisely what is being removed. For legal reasons, invoices remain on file according to statutory requirements.
Our approach to personal data is set out in /privacy.
Questions people ask
- Can I stop all emails from VIP Life Retail?
- No. Receipts, refunds, payment issues, listing holds and security alerts are always sent. You can unsubscribe from other notices via each email or through /account/notifications.
- What happens when I close my account?
- Your account, founder profile and personal information are removed. Invoices are retained as required by law. See /privacy for full details on how we handle your data.
- How do I change the email I use to log in?
- Send a request from /account/email with your new address. We'll confirm the change with both addresses and send a security notification when complete.